Nestlé Pakistan Limited partners with Ufone 4G BPO Operations to develop a cutting-edge customer service solution

Business Tech and Telecom

Nestlé Pakistan and Ufone 4G Partner to Establish State-of-the-Art Contact Center Solution

Nestlé Pakistan Limited, a leading global food and beverage company, has collaborated with Pakistani telecom services provider, Ufone 4G’s Business Process Outsourcing Operations (BPO Operations) arm to establish a state-of-the-art Contact Center solution to provide effective customer services to Nestlé customers. In addition to voice and non-voice interactions, the Contact Center will also manage social media engagements, for end-to-end consumer support and enhanced customer experience.

Signing Ceremony and Future Plans

Ahmed Kamal, Group Chief Customer Care Officer, PTCL & Ufone, Faisal Rana, Communications Director, Nestlé Pakistan and Abdullah Jawaid, Business Head for Nestlé Waters business were present at the signing ceremony held at Nestlé Pakistan’s head office in Lahore. Senior officials from both organizations were also present at the occasion. The partnering institutions expressed intent to expand and further digitalize services, automate processes, and enhance customer accessibility.

Excitement Over the Partnership

Speaking at the signing ceremony, Ahmed Kamal, Group Chief Customer Care Officer, PTCL & Ufone, expressed excitement over the partnership with Nestlé, stating that the company’s faith in Ufone’s BPO operations is a testament to the quality, technical soundness, and reliability of their services. Kamal reiterated the company’s commitment to providing an efficient and rewarding customer service experience for Nestlé customers.

Faisal Rana, Communications Director at Nestlé Pakistan, echoed the sentiment of putting consumers at the heart of everything the company does, and the call center being a key enabler in that direction. He further emphasized the call center’s role as a business development hub to create engaging brand experiences for consumers and drive trust and advocacy. Rana added that innovative consumer engagement services will drive trust for Nestlé as a force for good, accelerate digital transformation of their brands, and enable digital commerce growth.

About Nestlé Pakistan and Ufone 4G

Nestlé Pakistan is a leading food and beverages company in the country, offering products and services for all stages of life, while staying true to its vision of unlocking the power of food to enhance the quality of life for everyone, today and for generations to come. Ufone 4G has a proven track record of delivering high-quality digital B2B services to enhance the efficiency, productivity, and competitiveness of large-scale businesses. Its experience will come in handy in delivering a matchless customer services experience to the Nestlé user base nationwide, generating significant goodwill and loyalty towards the company.

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